Whether you need a sophisticated, multi-server, corporate GIS or would rather have us manage your sensitive GIS data, we have the assets and expertise to guide you through the process. We offer the following services in creating or revamping your GIS: Assessment, Planning, Implementation, Training, Management, and Exit Strategy (if necessary). Each phase incorporates our quality control and assurance checks, as well as documentation and progress reports.

1. Assessment

We meet with stakeholders. By conducting meetings, we can determine specific user-requirements, conduct gap-analyses, assess the technical environment and aptitude where the GIS will be installed. These meetings are also meant to relay useful information to managers and other interested parties to facilitate a transparent relationship between the client and us. It is also an opportunity for us to gain working knowledge of the ideals and vision of the client. This can only aid in the building of a GIS unique to their needs. Recommendations are documented and delivered.

2. Planning

In this phase, we utilize the assessment information to plan, model and draw schematics of the GIS layout. Cur team can either provide a plan document or work with the end-users to lay down the foundations for the GIS. Working with end-users could include conducting meetings with council, preparing reports for funding, produce workflow diagrams for presentation, ensuring IT managers and their staff have the necessary hardware and software to initiate installation procedures. Our staff would work with managers and end-users to compile a list of data to be inputted into the GIS.

3. Implementation

If requested, this phase sees hardware and software upgrades (applicable where necessary) as well as GIS software installation. CRM will provide on-site support and consulting during this phase. Acting as a guide, CRM will conduct On-the-Job-Training (OJT) with GIS staff. Also in this phase, the GIS data will be loaded in accordance to the planned structure from the previous phase. Our OJT will include having the staff action this process. Other steps include quality control and assurances, setting up of map templates, hardware and software optimization processes, and documentation writing.

4. Training

Our trainers will provide intensive OJT to staff with the specific goal of the GIS department becoming self-sufficient. CRM will provide the technical expertise and continual support after-the-fact. Theoretical lesson plans as well as practical exercises will reinforce the skillsets acquired during OJT. Advanced skillsets such as analyses, professional map production will also be taught, time permitted. Refresher courses, advanced topics, and skills renewal courses are also available at any time. CRM also provides GIS education at the university or post-secondary level; therefore, we also offer career-progression related training where advanced skillsets become critical.

5. Exit

The exit strategy will be expedient and efficient. As soon as the training phase is complete, CRM will pull-out, and provide off-site technical support. CRM is always available, as a contractor, for any complex analyses or other services and products we offer.


If you would rather have us Manage your data at our location (or remotely at your location), CRM will supply more in-depth and hands-on services while reducing the intensity of training. A significant cost-saving measure arises from not having to install the full suite of ArcGIS software used in complex analysis. Because we would manage the data and provide any analyses, it may be possible to continue with any existing version of ArcView software or at most upgrade to the lightest, least expensive, ArcView 9.x for mapping. CRM would provide training on ArcView 9.x if an upgrade is chosen.

6. Management

The Management phase will be an on-going contract based on a set strategy or workflow (determined at the planning phase). Some clients prefer us to host the data and accept any new data. We professionally process new data by cleaning, quality checking, documenting, and inserting into the GIS. At the client’s request or on a schedule, CRM transfers copies of the up-to-date versions of the data so that staff can create maps using their software. The advantage to this hybrid system is significant. Because you would be leveraging the expertise of CRM, savings would be found in reduced training, no expensive software, flatter learning curve, no technical glitches to deal with, quick turn around time, and fast startup.